Frequently Asked Questions

The decisions you make now about what you want for your future are important. So, if you are like most people, you want to understand all your options and choices.

Please review the FAQs below for answers. In this section we answer commonly asked questions about membership plans, care coordination, and options for care in the future.

If you have other questions or would like a free phone consultation, please call today to talk to a Plan Counselor about turning your dreams for your future into a real plan.

Questions About Membership

  • What does Woodhaven at Home offer?

    Woodhaven at Home offers a unique combination of benefits and a wide range of customizable and flexible plans and choices. Membership in Woodhaven at Home enables people to age in place, independently—the way they prefer.

    Woodhaven at Home is dedicated to helping people like you to manage their financial resources and obtain the care needed to remain living independently at home. This new, unique offering is being brought to you by Woodhaven Retirement Community, a leading full service Life Plan Community in Livonia, Michigan for the past 30 years.

  • Who is eligible to apply for membership?

    Application for Woodhaven at Home membership is open to individuals aged 55 to 85 years old in reasonably good health who are living independently in Southeast Michigan.

  • What does the application process include?

    The Director of Sales is available to help you to complete the application. Each application is processed through a comprehensive medical assessment in order to return a final decision regarding your membership options. This helps to ensure that everyone's membership is protected into the future.

  • Can you explain the membership plan options?

    Woodhaven at Home membership offers you the opportunity to customize a plan to fit your preference. For instance, in standard membership, you may choose a benefit period of two, three, four, five or seven years of care. And you can select a different daily dollar benefit starting at $75 and increasing at increments of $25 up to $250. It is best to connect with the knowledgeable Director of Sales to tailor a plan to meet your needs. There are discounts available for more than one person living in the same household.

  • Do all memberships include access to a Care Coordinator?

    Yes. All Woodhaven at Home members have a personal Care Coordinator who oversees your care at every phase of your life. Care Coordinators are trained and skilled care professionals assigned to you from day one of membership. Their initial focus is on wellness and prevention.

  • Can you help if I need care now?

    Our application process includes a thorough medical assessment to determine present health status. If you have questions about eligibility, please call today. If you or a loved one may need assisted living, memory services, an adult day program, independent living or hospice care, please call our parent company, Woodhaven Retirement Community, at 734-261-9000.

  • What if I live to be 110 years old...or older?

    No matter at what age you enroll, your membership does not automatically expire. If you live to be 90 or 100 or 130 years old, you are still covered under the plan options you select just as long as your membership is maintained.

Questions About Woodhaven at Home Services

  • How is the decision made about home-care services that I may need during membership?

    Your Care Coordinator will conduct a detailed functional assessment based on a discussion with you about your issues and needs. If you wish, you may select a family member or ask your power of attorney to participate. Based on your requirements for assistance with the activities of daily living, the quantity, frequency, duration and kinds of services you need will be established and recorded in your care plan. You sign the care plan and keep a copy.

  • What should I do if I know I have a scheduled hospitalization?

    The more time we have to make arrangements for your care, the easier it is to select and assign a home care aide that can address your specific situation. If you are hospitalized or have a hospitalization scheduled, it is wise to let your Care Coordinator know as soon as possible so they may assess the potential need for care upon your discharge.

  • Who decides if I need care in an assisted living facility or nursing home?

    A decision to move to an assisted living facility or nursing home typically involves your Care Coordinator and your personal physician, in addition to you, a family member(s) and/or your durable power of attorney. The decision is based on the conclusion that, given your current health condition, your home is no longer safe and manageable. The Executive Director at Woodhaven at Home is also available to assist in this decision.

  • I understand Woodhaven at Home helps me age in my own home, but what if there comes a time when I require care in an assisted living facility or a nursing home?

    Your Care Coordinator will work with you to determine what assisted living facility or nursing home would best suit your needs. Woodhaven at Home’s parent company, Woodhaven Retirement Community, offers assisted living, memory services, an adult day program, independent living and hospice care should you need them. Your Care Coordinator can help you determine if any of these options is appropriate for you and if there is availability.

    Your Care Coordinator can arrange for you or your family member to visit the facilities, to decide whether one is right for you. Your benefits can continue if you have selected a plan that covers facility care.

  • What if moving into an assisted living facility or nursing home means that I move out of the Southeast Michigan area?

    You have to be a resident of Southeast Michigan to enroll in Woodhaven at Home membership. However, your membership can continue if you move out of state. This holds true even when members who need care in an assisted living facility or a nursing home select a facility close to family members who may reside outside the Woodhaven at Home core coverage area. In this circumstance, the family typically takes responsibility for making the facility selection; however, the care coordinator is still available to help.

  • What is VigR?

    VigR is Woodhaven at Home’s philosophy regarding prevention, health and wellness. It is centered on the important areas of vitality, independence, growth, and resilience. This distinctive whole-life approach promotes a two-pronged partnership in vital aging – staving off decline and providing a safety net.

Questions About Care Coordination

  • Is there a Care Coordinator designated just to me?

    Yes. You have a designated, credentialed professional Care Coordinator. This individual is part of a larger, diversified wellness and care coordination team that collaborates to provide care across the full continuum of need.

    If you ever misplace your Care Coordinator’s name, the person who answers the telephone at Woodhaven at Home keeps a list of all of our members matched to their Care Coordinators. They can connect you with your Care Coordinator.

  • What is the best way to contact my Care Coordinator?

    The phone number for Woodhaven at Home is 734-237-3282. Please call and ask for your Care Coordinator.
    Your Care Coordinator may be out of the office visiting other members when you call as that is how our Care Coordinators spend much of their time. If your call is not urgent, please leave a voice mail message, and your Care Coordinator will contact you as soon as he or she is able.

  • What if I have an urgent need to reach my Care Coordinator?

    For true emergencies, dial 911.

    If your call is urgent and you need attention from Woodhaven at Home, please know that any one of our Care Coordinators can assist you. There are Care Coordinators assigned responsibility to be "on call" and handle urgent calls 24 hours a day, seven days a week.

Questions About Home Care Providers

  • How does Woodhaven at Home manage its trusted network of home care providers?

    Woodhaven at Home has an established, trusted network of contracted home care providers throughout the geographic area we serve. These agencies are experienced in hiring, training and monitoring home care aides and they have undergone our Quality Credentialing process. In the unusual circumstance that one of these contracted providers cannot serve your needs, the Care Coordinator will locate a qualified agency in the geographic area that can provide the required care.

  • What is the Woodhaven at Home Quality Credentialing process?

    Woodhaven at Home is dedicated to providing members with the care they need.  Our thorough Quality Credentialing approach to selecting, monitoring and evaluating caregivers is an important part of this.  Along with insuring in-home care providers – agencies – hold a Certificate of General Liability Insurance and are Bonded, we have established procedures for caregiver background checks, tuberculosis screening, personal interview, reference review, competency testing, as well as ongoing supervision, training, as well as audits.

  • What is the role of my personal Care Coordinator when I need a home care aide?

    Home care aides are there to assist you with tasks that you no longer can perform on your own, whether temporarily or permanently. This relationship is very personal; it is important that you get along well and communicate effectively. Woodhaven at Home is committed to finding the right match for you. Your Care Coordinator will contact you soon after service has been established to find out how things are working out and to make changes if necessary. Your Care Coordinator will also maintain ongoing oversight.
    Please feel free to contact your Care Coordinator to share feedback about your experience of care.

Questions About Relocating

  • What happens if I move somewhere else after I become a member?

    If you relocate anywhere in the United States after you become a member, you carry your Woodhaven at Home plan with you. After your relocation, your Care Coordinator will keep in touch based on a schedule that the two of you agree upon.

  • What happens if I need care while I'm traveling?

    If you require our services while traveling or visiting anywhere in the United States, you receive coverage under the Woodhaven at Home plan. We pay a flat rate for care if you travel outside the state of Michigan.
    Please feel free to contact your Care Coordinator for details on this.

Questions About Privacy and Confidentiality

  • How do you make sure my personal information is secure?

    As a health care provider, Woodhaven at Home has detailed policies and procedures to address compliance with the Health Insurance Privacy and Accountability Act (HIPAA) to safeguard your protected health information. We take your privacy seriously.

  • Will I receive information about Woodhaven at Home privacy and confidentiality policies when I enroll?

    Yes. You will be given information regarding these policies when you enroll in the Woodhaven at Home Plan.

Questions About My Financial Investment

  • I understand Woodhaven at Home provides care across the full continuum as I age. I've heard continuing care providers charge large up-front entry fees. Is your plan different?

    All plans include a one-time $3,000 entrance fee that can be paid in $50/month installments over the first 5 years of membership or in a lump sum at the time of contract signing (if paid in a lump sum, a 5% discount is applied).

  • How do I know the program won’t go bankrupt?

    It is impossible to guarantee or predict what will happen in the future, but Woodhaven at Home is part of Woodhaven Retirement Community, the only full service Continuing Care Retirement Community in Livonia, Michigan offering every level of care. Woodhaven Retirement Community has been providing older adults with residential based care for over 30 years. We decided to introduce Woodhaven at Home after conducting a detailed market feasibility study and working closely with an actuarial firm with knowledge and experience in this area. We believe that Woodhaven at Home membership provides an important option for residents in our area who understand the importance of planning ahead and who prefer to remain in their own homes.

    Woodhaven at Home is now part of a prestigious family of living choices that began with the opening of the Woodhaven Retirement Community in 1987 and remains committed to providing another quality option for active adults wanting to live their later years at home.

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